CASE STUDY

Landslide Awareness

Increasing the safety of firefighters around landslides

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CASE STUDY

Pacific Island Fisheries Management

Upskilling Pacific Island Fisheries Officer to sustainably manage their fisheries

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CASE STUDY

Industry-wide Contractor Induction

Establishing the standard for contractor induction across the electricity generation sector

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CASE STUDY

Fonterra

Fonterra's Apprenticeship programme was developed with Optimism to allow self-directed learning and online coaching sessions.

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Service/Specialty
IT Systems || Policy & Procedure
Government
Animation || eLearning
Management module landing screen

Tuia Mai - Complaint Management System

Ensuring a smooth and successful core system implementation
Technical Training || Health, Safety & Wellbeing
Emergency Response
eLearning
Woman assessing land displacement, FENZ logo

Landslide Awareness

Increasing the safety of firefighters around landslides
Customer Service || Induction
Aviation & Transport || Construction & Infrastructure
Video || Workshops
Customers hugging on the train

Customer First

Helping Auckland One Rail deliver on its Customer First promise
Policy & Procedure
Health || Government
eLearning || Digital Learning || Scenario-based
Portrait of Martha a NZ Blood nurse smiling

Good Documentation Practice

Embedding good documentation principles and practices to uphold licensing and accreditation requirements
Induction
Construction & Infrastructure || Government
eLearning
Construction worker with ear muffs on, Kainga Ora logo below

Construction & Innovation Induction

Introducing new starters to the processes, policies and systems fundamental to their roles
Health, Safety & Wellbeing || Technical Training
Construction & Infrastructure
eLearning
chorus logo and telephone pole

Asbestos Awareness and H&S Induction

Embedding a safety culture around critical risks for Delivery Specialists
Health, Safety & Wellbeing || Induction
Construction & Infrastructure
eLearning
fortysouth logo alongside a Fortysouth worker up a cell tower.

HS&W Induction

Ensuring workforce safety during the build and maintenance of cell tower sites
Health, Safety & Wellbeing || Technical Training
Construction & Infrastructure || Training & Education
Pipe demonstration, skills group logo, ICE logo

PGD Apprentice Programme

Increasing engagement, application and retention for Plumbing, Gasfitting & Drainlaying Apprentices
Health, Safety & Wellbeing || Induction || Policy & Procedure
Construction & Infrastructure || Energy
eLearning || Digital Learning || Mobile || Animation
Construction worker standing in front of powerline poles

Sector-wide Contractor Induction

Establishing the standard for contractor induction across the electricity generation sector
Mgmt & Leadership || Policy & Procedure
Training & Education
Animation
Cartoon Lady waving, HRNZ Te Ao Māori Capability title

Te Ao Māori Capability

Supporting practitioners with their professional development in bicultural HR management
Health, Safety & Wellbeing || Technical Training
Construction & Infrastructure
Other
two workers doing an assessment, CHASNZ logo in foreground

ConstructSafe - H&S Online Assessments

Ensuring the safety competency of construction site workers
Mgmt & Leadership || Technical Training
Government || Construction & Infrastructure
Strategies & Frameworks
Construction Accord branded tile

Construction Procurement Framework

Lifting the procurement standard across the construction sector
Policy & Procedure || Technical Training || Health, Safety & Wellbeing
Health || Other
Mobile || Performance Support || Digital Learning || Other
OCS logo, next to an iphone with ocs checklist

Cleaning Cupboard Maintenance

Making it easy to maintain and report on product stores so the right products are always used
Policy & Procedure
Finance & Insurance
eLearning || Digital Learning || Scenario-based
Jarden logo

Regulatory Compliance

Digitising and streamlining risk and compliance training for increased efficiency and instant reporting
Customer Service || Policy & Procedure
Aviation & Transport || Government || Construction & Infrastructure
Animation || eLearning || Digital Learning || Scenario-based
Auckland transport Easier Journeys for Everyone tile

Accessibility Awareness

Improving public transport decisions by increasing empathy for accessibility needs
Induction || Health, Safety & Wellbeing || Policy & Procedure
Construction & Infrastructure || Aviation & Transport
Digital Learning || Mobile
Link alliance tile, truck driver talking to a colleague standing outside the truck

Drivers’ Site Safety

Streamlining and digitising Drivers’ H&S Site Induction and completion reporting
Health, Safety & Wellbeing || Technical Training || Policy & Procedure
Construction & Infrastructure || Energy
eLearning || Digital Learning || Scenario-based
Mercury Thumbnail

H&S Induction and EAC

Providing efficient and effective multi-lingual H&S training and assessment
IT Systems || Policy & Procedure
Emergency Response || Government
Video || eLearning || Coaching Toolkits || Digital Learning || Performance Support || Scenario-based
Before and after house fire, FENZ tile image

Post-Incident Reporting

Increasing completion and accuracy of post-incident reporting to mitigate risks and trends
IT Systems || Technical Training || Policy & Procedure
Health || Government
Animation || eLearning || Digital Learning || Scenario-based || Video
NZ Blood donor relations training tile

DRM365 System Implementation

Ensuring a smooth, successful system implementation through engaging, targeted role-based learning
Mgmt & Leadership || Policy & Procedure || Other
Other || Training & Education
Woman working at desk, blue overlay, HRNZ logo

Capability Assessment Tool

Supporting HR Practitioners to identify development opportunities on the path to Chartered Membership
Health, Safety & Wellbeing || Technical Training || Policy & Procedure
Construction & Infrastructure || Training & Education
eLearning || Digital Learning || Scenario-based || Performance Support
man on roof

H&S qual refreshers for infrastructure

Dramatically reducing off-work time spent in mandatory H&S refresher sessions
Customer Service || Sales & Service
Finance & Insurance || Contact Centres
eLearning || Digital Learning || Performance Support || Scenario-based
happy BNZ customer

Business Credit Cards

Increasing banker confidence when discussing and recommending business credit card products
Policy & Procedure || Customer Service
Other || Government || Construction & Infrastructure
eLearning || Animation || Digital Learning || Scenario-based || Performance Support
Kāinga Ora employee with logo

Disruptive Behaviour

Equipping Tenancy Managers to confidently and effectively address tenants' disruptive behaviour
Policy & Procedure
Contact Centres || Finance & Insurance || Retail || Aviation & Transport
Mobile || eLearning || Coaching Toolkits || Performance Support
Man helping friend up a steep rockface

People Leaders Toolkit

Equipping and empowering new leaders with the tools and resources to meet their responsibilities
Technical Training || Policy & Procedure || Health, Safety & Wellbeing
Other || Agri & Primary Industries || Government
Performance Support || Mobile || Digital Learning || eLearning
MPI Logo alongside laptop displaying module

Pacific Island Fisheries Management

Upskilling Pacific Island Fisheries Officer to sustainably manage their fisheries
Induction || Technical Training
Manufacturing || Agri & Primary Industries
Animation || Strategies & Frameworks || Mobile || eLearning || Digital Learning || Coaching Toolkits || Performance Support || Workshops
Fonterra Dairy Apprenticeship tile image

Dairy Apprenticeship

Attracting rural youth to a career in dairy manufacturing through a new Dairy Apprentice programme
Health, Safety & Wellbeing
Construction & Infrastructure || Energy
Mobile || Animation || Coaching Toolkits || Other
Vector wellbeing toolbox shown on iPad with illustrated characters in foreground

Wellbeing Toolkit

Equipping and empowering your people to support their own and others’ wellbeing
Technical Training || Health, Safety & Wellbeing
Training & Education || Emergency Response
eLearning || Digital Learning || Scenario-based || Video || Mobile
children jumping into the water with lifejackets on

Beginning Boating

Supporting inexperienced boaties and passengers to feel confident and informed on the water
Sales & Service || Customer Service
Manufacturing || Agri & Primary Industries
Strategies & Frameworks || Performance Support || eLearning || Digital Learning || Coaching Toolkits || Workshops
milk splash

Product Knowledge Framework

Increasing sales by equipping the global sales team to confidently sell milk products and applications
Technical Training
Agri & Primary Industries
Strategies & Frameworks || Performance Support || eLearning || Digital Learning
DairyNZ logo and a cow

FeedRight Programme

Upskilling rural professionals who provide feed management and nutrition advice to farmers
Induction || Other
Mobile || Performance Support
induction app waikato tainui

Systemised Induction

Supporting new kaimahi success, and reducing HR time and effort
Sales & Service || Customer Service
Manufacturing || Retail || Agri & Primary Industries
Strategies & Frameworks || Performance Support || eLearning || Digital Learning
gallagher employee and products

Dealer Network Training

Developing the applied product knowledge of dealers and distributors to drive sales
Induction || Technical Training
Aviation & Transport
Video || Scenario-based || eLearning || Digital Learning || Performance Support || Workshops || Coaching Toolkits
baggage handler on tarmac with baggage trolley

Baggage Handlers

Reducing the time to operational competency for baggage handlers through blended learning
Health || Government
Strategies & Frameworks || Performance Support || Scenario-based || Video || eLearning || Digital Learning || Coaching Toolkits || Other
Two female NZBlood staff in uniform smiling

Company Induction

Providing a streamlined, engaging experience from pre-start to on-job performance
Induction
Aviation & Transport
Strategies & Frameworks || Performance Support || Video || Scenario-based || eLearning || Digital Learning
Aircraft wing

Group and Leaders Induction

Making induction applicable, accessible and engaging for diverse, remote and shift-based operational teams
Mgmt & Leadership || Health, Safety & Wellbeing || Policy & Procedure || Induction
Aviation & Transport
Strategies & Frameworks || Performance Support || eLearning || Digital Learning || Workshops
Travellers standing in front of airport window looking out over the runway

Professional Development

Supporting the development of airport professionals with tailor-made learning opportunities
Technical Training || Health, Safety & Wellbeing
Training & Education || Emergency Response || Aviation & Transport
Performance Support || Scenario-based || Animation || eLearning || Digital Learning
coaster handheld transceiver in water

Maritime VHF Radio Operators Training

Increasing accessibility of life-saving VHF training by transforming workshop into simulated online learning
Technical Training
Other || Agri & Primary Industries
Mobile || Other || Performance Support
Envirowalk displayed on laptop and phone

EnviroWalk App

Helping dairy farmers easily assess their environmental risks and generate Action Plans to address them
Induction || Mgmt & Leadership || Technical Training || Policy & Procedure
Finance & Insurance || Retail
Performance Support || Coaching Toolkits || eLearning || Digital Learning || Workshops
Mastercard F&P finance tile

Induction and Role Training

Developing people capability from induction through to role training
Induction || Sales & Service || Customer Service || Policy & Procedure
Construction & Infrastructure
eLearning || Digital Learning || Scenario-based
Outdoor living space flowing into kitchen and dining

Digital Learning Partner

Digitising learning to create consistency of standards and process across the Franchise
Health, Safety & Wellbeing || Induction
Health || Government
eLearning || Digital Learning || Performance Support || Other
girl throwing autumn leaves

Advanced Care Planning

Upskilling healthcare workers to support proactive end-of-life conversations with patients
Customer Service || Health, Safety & Wellbeing || Policy & Procedure
Finance & Insurance
Scenario-based || Video || Performance Support || eLearning || Digital Learning
Westpac branch customer service interaction

Security Training

Reducing risk to people, customers and assets through scenario-based learning
Health, Safety & Wellbeing
Construction & Infrastructure
eLearning || Digital Learning
worker using heavy machinery with PPE on

Blended Learning Solutions

Supporting the transition from F2F training to blended learning
Health, Safety & Wellbeing || Induction || Mgmt & Leadership || Sales & Service
Agri & Primary Industries
eLearning || Digital Learning || Performance Support
Cows on a farm

Digital Learning & LMS Partner

Supporting and upskilling the internal team with digital learning technologies
Sales & Service || Customer Service
Retail
Strategies & Frameworks || Performance Support || eLearning || Digital Learning || Coaching Toolkits || Workshops
Warehouse stationary staff holding coloured paper

Outsourced Learning Partner

Building capability in all areas, at all levels, strategically and operationally
Induction || Policy & Procedure || Health, Safety & Wellbeing
Training & Education
Strategies & Frameworks || Performance Support || Animation || Scenario-based || eLearning || Digital Learning || Workshops
Children in classroom, NZSTA logo

Professional Development

Delivering effective and accessible professional development for School Trustees

Partner with Optimism

See why we are the best at what we do, and how we can help your people become great at what they do.
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