CASE STUDY

Landslide Awareness

Increasing the safety of firefighters around landslides

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CASE STUDY

Pacific Island Fisheries Management

Upskilling Pacific Island Fisheries Officer to sustainably manage their fisheries

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CASE STUDY

Industry-wide Contractor Induction

Establishing the standard for contractor induction across the electricity generation sector

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CASE STUDY

Fonterra

Fonterra's Apprenticeship programme was developed with Optimism to allow self-directed learning and online coaching sessions.

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Service/Specialty
Technical Training || Health, Safety & Wellbeing
Emergency Response
eLearning
Woman assessing land displacement, FENZ logo

Landslide Awareness

Increasing the safety of firefighters around landslides
Customer Service || Induction
Aviation & Transport || Construction & Infrastructure
Video || Workshops
Customers hugging on the train

Customer First

Helping Auckland One Rail deliver on its Customer First promise in challenging situations
Health, Safety & Wellbeing || Technical Training
Construction & Infrastructure
eLearning
chorus logo and telephone pole

Asbestos Awareness and H&S Induction

Embedding a safety culture around critical risks for Delivery Specialists
Health, Safety & Wellbeing || Induction
Construction & Infrastructure
eLearning
fortysouth logo alongside a Fortysouth worker up a cell tower.

HS&W Induction

Ensuring workforce safety during the build and maintenance of cell tower sites
Health, Safety & Wellbeing || Technical Training
Construction & Infrastructure || Training & Education
Pipe demonstration, skills group logo, ICE logo

PGD Apprentice Programme

Increasing engagement, application and retention in the Plumbing, Gasfitting & Drainlaying Apprenticeship programme
Health, Safety & Wellbeing || Induction || Policy & Procedure
Construction & Infrastructure
eLearning || Digital Learning || Mobile || Animation
Construction worker standing in front of powerline poles

Industry-wide Contractor Induction

Establishing the standard for contractor induction across the electricity generation sector
Health, Safety & Wellbeing || Technical Training
Construction & Infrastructure
Other
two workers doing an assessment, CHASNZ logo in foreground

ConstructSafe - H&S Online Assessments

Ensuring the safety competency of construction site workers
Policy & Procedure || Technical Training || Health, Safety & Wellbeing
Health || Other
Mobile || Performance Support || Digital Learning || Other
OCS logo, next to an iphone with ocs checklist

Cleaning Cupboard Maintenance

Making it easy to maintain and report on product stores so the right products are always used
Policy & Procedure
Finance & Insurance
eLearning || Digital Learning || Scenario-based
Jarden logo

Regulatory Compliance

Digitising and streamlining risk and compliance training for increased efficiency and instant reporting
Customer Service || Policy & Procedure
Aviation & Transport || Government || Construction & Infrastructure
Animation || eLearning || Digital Learning || Scenario-based
Auckland transport Easier Journeys for Everyone tile

Accessibility Needs Awareness

Improving AT’s decisions impacting public transport accessibility by increasing empathy for accessibility needs
Induction || Health, Safety & Wellbeing || Policy & Procedure
Construction & Infrastructure || Aviation & Transport
Digital Learning || Mobile
Link alliance tile, truck driver talking to a colleague standing outside the truck

Drivers’ Site Safety

Streamlining and digitising Drivers’ H&S Site Induction and completion reporting
Health, Safety & Wellbeing || Technical Training || Policy & Procedure
Construction & Infrastructure
eLearning || Digital Learning || Scenario-based
Mercury Thumbnail

H&S Induction and EAC

Providing efficient and effective multi-lingual H&S training and assessment
IT Systems || Policy & Procedure
Emergency Response || Government
Video || eLearning || Coaching Toolkits || Digital Learning || Performance Support || Scenario-based
Before and after house fire, FENZ tile image

Post-Incident Reporting

Increasing completion and accuracy of post-incident reporting, in order to identify and mitigate risks and trends
IT Systems || Technical Training || Policy & Procedure
Health || Government
Animation || eLearning || Digital Learning || Scenario-based || Video
NZ Blood donor relations training tile

DRM365 System Implementation

Ensuring a smooth and successful system implementation through engaging and targeted role-based learning
Health, Safety & Wellbeing || Technical Training || Policy & Procedure
Construction & Infrastructure || Training & Education
eLearning || Digital Learning || Scenario-based || Performance Support
man on roof

H&S qual refreshers for infrastructure

Dramatically reducing off-work time spent in mandatory H&S refresher sessions
Customer Service || Sales & Service
Finance & Insurance || Contact Centres
eLearning || Digital Learning || Performance Support || Scenario-based
happy BNZ customer

Business Credit Cards

Increasing banker confidence when discussing and recommending business credit card products
Policy & Procedure || Customer Service
Other || Government || Construction & Infrastructure
eLearning || Animation || Digital Learning || Scenario-based || Performance Support
Kāinga Ora employee with logo

Managing Disruptive Behaviour

Equipping Tenancy Managers to confidently and effectively address tenants' disruptive behaviour
Policy & Procedure
Contact Centres || Finance & Insurance || Retail || Aviation & Transport
Mobile || eLearning || Coaching Toolkits || Performance Support
Man helping friend up a steep rockface

People Leaders Toolkit

Equipping and empowering new leaders with the tools and resources to meet their responsibilities
Technical Training || Policy & Procedure || Health, Safety & Wellbeing
Other || Agri & Primary Industries || Government
Performance Support || Mobile || Digital Learning || eLearning
MPI Logo alongside laptop displaying module

Pacific Island Fisheries Management

Upskilling Pacific Island Fisheries Officer to sustainably manage their fisheries
Induction || Technical Training
Manufacturing || Agri & Primary Industries
Animation || Strategies & Frameworks || Mobile || eLearning || Digital Learning || Coaching Toolkits || Performance Support || Workshops
Fonterra Dairy Apprenticeship tile image

Dairy Apprenticeship

Attracting rural youth to a career in dairy manufacturing through a new Dairy Apprentice programme
Health, Safety & Wellbeing
Construction & Infrastructure
Mobile || Animation || Coaching Toolkits || Other
Vector wellbeing toolbox shown on iPad with illustrated characters in foreground

Wellbeing Toolkit

Equipping and empowering your people to support their own and others’ wellbeing
Technical Training || Health, Safety & Wellbeing
Training & Education || Emergency Response
eLearning || Digital Learning || Scenario-based || Video || Mobile
children jumping into the water with lifejackets on

Beginning Boating

Supporting inexperienced boaties and passengers to feel confident and informed on the water
Sales & Service || Customer Service
Manufacturing || Agri & Primary Industries
Strategies & Frameworks || Performance Support || eLearning || Digital Learning || Coaching Toolkits || Workshops
milk splash

Product Knowledge Framework

Increasing sales by equipping the global sales team to sell milk products and applications confidently and competently
Technical Training
Agri & Primary Industries
Strategies & Frameworks || Performance Support || eLearning || Digital Learning
DairyNZ logo and a cow

FeedRight Programme

Upskilling rural professionals who provide feed management and nutrition advice to farmers
Sales & Service || Customer Service
Manufacturing || Retail || Agri & Primary Industries
Strategies & Frameworks || Performance Support || eLearning || Digital Learning
gallagher employee and products

Gallagher

Developing the applied product knowledge of dealers and distributors to drive sales
Induction || Technical Training
Aviation & Transport
Video || Scenario-based || eLearning || Digital Learning || Performance Support || Workshops || Coaching Toolkits
baggage handler on tarmac with baggage trolley

Baggage Handlers

Reducing the time to operational competency for baggage handlers through blended learning
Health || Government
Strategies & Frameworks || Performance Support || Scenario-based || Video || eLearning || Digital Learning || Coaching Toolkits || Other
Two female NZBlood staff in uniform smiling

NZ Blood Service Induction

Providing a streamlined, engaging developmental experience from pre-start through to on-job performance
Induction
Aviation & Transport
Strategies & Frameworks || Performance Support || Video || Scenario-based || eLearning || Digital Learning
Aircraft wing

Group and Leaders Induction

Making induction applicable, accessible and engaging for diverse, remote and shift-based operational teams
Mgmt & Leadership || Health, Safety & Wellbeing || Policy & Procedure || Induction
Aviation & Transport
Strategies & Frameworks || Performance Support || eLearning || Digital Learning || Workshops
Travellers standing in front of airport window looking out over the runway

Professional Development

Supporting the development of airport professionals with tailor-made learning opportunities
Technical Training || Health, Safety & Wellbeing
Training & Education || Emergency Response || Aviation & Transport
Performance Support || Scenario-based || Animation || eLearning || Digital Learning
coaster handheld transceiver in water

Maritime VHF Radio Operators Training

Increasing accessibility of life-saving VHF training by transforming workshop into simulated online learning
Technical Training
Other || Agri & Primary Industries
Mobile || Other || Performance Support
Envirowalk displayed on laptop and phone

EnviroWalk App

Helping dairy farmers easily assess their environmental risks and generate Action Plans to address them
Induction || Mgmt & Leadership || Technical Training || Policy & Procedure
Finance & Insurance || Retail
Performance Support || Coaching Toolkits || eLearning || Digital Learning || Workshops
Mastercard F&P finance tile

F&P Finance

F&P Finance partnered with Optimism to develop an induction framework and people capability from induction through to role training.
Induction || Sales & Service || Customer Service || Policy & Procedure
Construction & Infrastructure
eLearning || Digital Learning || Scenario-based
Outdoor living space flowing into kitchen and dining

G.J. Gardner

Multiple projects
Health, Safety & Wellbeing || Induction
Health || Government
eLearning || Digital Learning || Performance Support || Other
girl throwing autumn leaves

ACP

Advance Care Plan partnered with Optimism to develop digital solutions to provide effective Advance Care Planning for healthcare workers and all NZers.
Customer Service || Health, Safety & Wellbeing || Policy & Procedure
Finance & Insurance
Scenario-based || Video || Performance Support || eLearning || Digital Learning
Westpac branch customer service interaction

Westpac

Optimism partnered with Westpac to develop effective security training for all branch staff around New Zealand.
Health, Safety & Wellbeing || Induction || Mgmt & Leadership || Sales & Service
Agri & Primary Industries
eLearning || Digital Learning || Performance Support
Cows on a farm

LIC

Multiple projects
Sales & Service || Customer Service
Retail
Strategies & Frameworks || Performance Support || eLearning || Digital Learning || Coaching Toolkits || Workshops
Warehouse stationary staff holding coloured paper

Warehouse Stationery

Multiple projects
Induction || Policy & Procedure || Health, Safety & Wellbeing
Training & Education
Strategies & Frameworks || Performance Support || Animation || Scenario-based || eLearning || Digital Learning || Workshops
Children in classroom, NZSTA logo

New Zealand School Trustees Association (NZSTA)

NZSTA provides professional development for up to 18,000 school trustees across NZ and needed a solution to enable easy access and effective learning.

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