Home › Case studies

Our work

Case studies

Real projects for real organisations across Aotearoa New Zealand.

All case studies

Which organisations has Optimism worked with?

Technical Training || Health, Safety & Wellbeing
Aviation & Transport || Training & Education || Emergency Response
Digital Learning
2 boats near the shore

Day Skipper Online

Increasing boating safety among recreational boaties through award-winning interactive learning.
Technical Training || Health, Safety & Wellbeing
Health
Digital Learning || Scenario-based || Strategies & Frameworks
Aged Care Partner male female

Aged Care Learning Framework

Equipping a time-poor, diverse aged care workforce with engaging, role-specific digital learning.
Policies, Procedures & Compliance || IT & Systems Training
Government & Public Sector
eLearning & Digital Learning || Immersive & Experiential Learning || Performance Support & Workplace Tools || Video & Animation
Tuia Mai complaint management training landing screen, Ombudsman case study

Office of the Ombudsman

Tuia Mai - Complaint Management System

Ensuring a smooth and successful core system implementation.
Health, Safety & Wellbeing || Technical & Role-specific Training
Emergency Services & Response
eLearning & Digital Learning
Woman assessing land displacement, FENZ landslide awareness training case study

Fire and Emergency New Zealand (FENZ)

Landslide Awareness

Increasing the safety of firefighters around landslides.
Employee Induction & Onboarding || Customer Service & Experience
Aviation & Transport || Construction & Infrastructure
Video & Animation || Workshops & Facilitated Learning
Customers hugging on a train, Auckland One Rail Customer First training case study

Auckland One Rail

Customer First

Helping Auckland One Rail deliver on its Customer First promise.
Policies, Procedures & Compliance
Government & Public Sector || Healthcare & Aged Care
eLearning & Digital Learning || Immersive & Experiential Learning
Smiling NZ Blood nurse, good documentation practice eLearning case study

NZ Blood Service

Good Documentation Practice

Embedding good documentation principles and practices to uphold licensing and accreditation requirements.
Health, Safety & Wellbeing || Policies, Procedures & Compliance || Employee Induction & Onboarding
Construction & Infrastructure || Energy & Utilities
eLearning & Digital Learning || Video & Animation
Construction worker in front of power poles, StayLive sector-wide contractor induction case study

Staylive

Sector-wide Contractor Induction

Establishing the standard for contractor induction across the electricity generation sector.
Health, Safety & Wellbeing || Technical & Role-specific Training
Construction & Infrastructure || Education & Training
eLearning & Digital Learning || Video & Animation
Pipe demonstration, Skills Consulting Group plumbing, gasfitting and drainlaying apprentice programme case study

Skills Consulting Group

PGD Apprentice Programme

Increasing engagement, application and retention for Plumbing, Gasfitting & Drainlaying Apprentices.
Employee Induction & Onboarding
Construction & Infrastructure || Government & Public Sector
eLearning & Digital Learning
Construction worker wearing ear muffs, Kāinga Ora construction and innovation induction case study

Kāinga Ora

Construction & Innovation Induction

Introducing new starters to the processes, policies and systems fundamental to their roles.
Health, Safety & Wellbeing || Employee Induction & Onboarding
Construction & Infrastructure
eLearning & Digital Learning
Fortysouth worker up a cell tower, Fortysouth health and safety induction case study

Fortysouth

HS&W Induction

Ensuring workforce safety during the build and maintenance of cell tower sites.
Health, Safety & Wellbeing || Technical & Role-specific Training
Construction & Infrastructure
eLearning & Digital Learning
Telephone pole, Chorus asbestos awareness and health and safety induction case study

Chorus

Asbestos Awareness and H&S Induction

Embedding a safety culture around critical risks for Delivery Specialists.
Policies, Procedures & Compliance || Leadership & Management Development
Education & Training
Video & Animation
Illustrated woman waving, HRNZ Te Ao Māori capability programme case study

Human Resources NZ (HRNZ)

Te Ao Māori Capability

Supporting practitioners with their professional development in bicultural HR management.
Health, Safety & Wellbeing || Policies, Procedures & Compliance || Technical & Role-specific Training
Healthcare & Aged Care
eLearning & Digital Learning || Performance Support & Workplace Tools
Phone showing a cleaning checklist, OCS cleaning cupboard maintenance training case study

OCS

Cleaning Cupboard Maintenance

Making it easy to maintain and report on product stores so the right products are always used.
Health, Safety & Wellbeing || Technical & Role-specific Training
Construction & Infrastructure
eLearning & Digital Learning
Two workers completing an assessment, CHASNZ ConstructSafe health and safety assessment case study

Construction Health & Safety NZ (CHASNZ)

ConstructSafe - H&S Online Assessments

Ensuring the safety competency of construction site workers.
Technical & Role-specific Training || Leadership & Management Development
Construction & Infrastructure || Government & Public Sector
Learning Strategies & Frameworks
Construction Accord procurement framework training case study

Ministry of Business, Innovation and Employment (MBIE)

Construction Procurement Framework

Lifting the procurement standard across the construction sector.
Policies, Procedures & Compliance
Financial Services & Insurance
eLearning & Digital Learning || Immersive & Experiential Learning
Jarden regulatory compliance training case study

Jarden

Regulatory Compliance

Digitising and streamlining risk and compliance training for increased efficiency and instant reporting.
Policies, Procedures & Compliance || Customer Service & Experience
Aviation & Transport || Construction & Infrastructure || Government & Public Sector
eLearning & Digital Learning || Immersive & Experiential Learning || Video & Animation
Easier Journeys for Everyone, Auckland Transport accessibility awareness training case study

Auckland Transport

Accessibility Awareness

Improving public transport decisions by increasing empathy for accessibility needs.
Health, Safety & Wellbeing || Policies, Procedures & Compliance || Employee Induction & Onboarding
Aviation & Transport || Construction & Infrastructure
eLearning & Digital Learning
Truck driver talking to a colleague, Link Alliance drivers' site safety training case study

City Rail Link

Drivers’ Site Safety

Streamlining and digitising Drivers’ H&S Site Induction and completion reporting.
Health, Safety & Wellbeing || Policies, Procedures & Compliance || Technical & Role-specific Training
Construction & Infrastructure || Energy & Utilities
eLearning & Digital Learning || Immersive & Experiential Learning
Mercury health and safety induction and EAC training case study

Mercury

H&S Induction and EAC

Providing efficient and effective multi-lingual H&S training and assessment.
Policies, Procedures & Compliance || Technical & Role-specific Training || IT & Systems Training
Government & Public Sector || Healthcare & Aged Care
eLearning & Digital Learning || Immersive & Experiential Learning || Video & Animation
NZ Blood donor relations DRM365 system training case study

NZ Blood Service

DRM365 System Implementation

Ensuring a smooth, successful system implementation through engaging, targeted role-based learning.
Policies, Procedures & Compliance || Leadership & Management Development
Education & Training
Learning Strategies & Frameworks
Woman working at a desk, HRNZ capability assessment tool case study

Human Resources NZ (HRNZ)

Capability Assessment Tool

Supporting HR Practitioners to identify development opportunities on the path to Chartered Membership.
Policies, Procedures & Compliance || IT & Systems Training
Emergency Services & Response || Government & Public Sector
eLearning & Digital Learning || Immersive & Experiential Learning || Performance Support & Workplace Tools || Video & Animation || Coaching & Development Toolkits
Before and after a house fire, FENZ post-incident reporting training case study

Fire and Emergency New Zealand (FENZ)

Post-Incident Reporting

Increasing completion and accuracy of post-incident reporting to mitigate risks and trends.
Health, Safety & Wellbeing || Policies, Procedures & Compliance || Technical & Role-specific Training
Construction & Infrastructure || Education & Training
eLearning & Digital Learning || Immersive & Experiential Learning || Performance Support & Workplace Tools
Man working on a roof, iSkills and Avetta health and safety refresher training case study

Avetta

H&S infrastructure qualification refreshers

Dramatically reducing off-work time spent in mandatory H&S refresher sessions.
Policies, Procedures & Compliance || Customer Service & Experience
Construction & Infrastructure || Government & Public Sector
eLearning & Digital Learning || Immersive & Experiential Learning || Performance Support & Workplace Tools || Video & Animation
Kāinga Ora employee, disruptive behaviour training case study

Kāinga Ora

Disruptive Behaviour

Equipping Tenancy Managers to confidently and effectively address tenants' disruptive behaviour.
Policies, Procedures & Compliance
Aviation & Transport || Financial Services & Insurance || Retail & Consumer Services
eLearning & Digital Learning || Performance Support & Workplace Tools || Coaching & Development Toolkits
Man helping a friend up a steep rock face, FLEETCOR people leaders toolkit case study

Fleetcor

People Leaders Toolkit

Equipping and empowering new leaders with the tools and resources to meet their responsibilities.
Customer Service & Experience || Sales & Product Training
Financial Services & Insurance
eLearning & Digital Learning || Immersive & Experiential Learning || Performance Support & Workplace Tools
Smiling customer, BNZ business credit cards training case study

BNZ

Business Credit Cards

Increasing banker confidence when discussing and recommending business credit card products.
Health, Safety & Wellbeing || Policies, Procedures & Compliance || Technical & Role-specific Training
Agriculture & Primary Industries || Government & Public Sector
eLearning & Digital Learning || Performance Support & Workplace Tools
Laptop showing a fisheries module, MPI Pacific Island fisheries management eLearning case study

Ministry for Primary Industries (MPI)

Pacific Island Fisheries Management

Upskilling Pacific Island Fisheries Officers to sustainably manage their fisheries.
Technical & Role-specific Training || Employee Induction & Onboarding
Agriculture & Primary Industries || Manufacturing
eLearning & Digital Learning || Performance Support & Workplace Tools || Video & Animation || Workshops & Facilitated Learning || Coaching & Development Toolkits || Learning Strategies & Frameworks
Fonterra dairy apprenticeship programme case study

Fonterra

Dairy Apprenticeship

Attracting rural youth to a career in dairy manufacturing through a new Dairy Apprentice programme.
Health, Safety & Wellbeing
Construction & Infrastructure || Energy & Utilities
eLearning & Digital Learning || Video & Animation || Coaching & Development Toolkits
Wellbeing toolkit on an iPad with illustrated characters, Vector wellbeing toolkit case study

Vector

Wellbeing Toolkit

Equipping and empowering your people to support their own and others’ wellbeing.
Health, Safety & Wellbeing || Technical & Role-specific Training
Emergency Services & Response || Education & Training
eLearning & Digital Learning || Immersive & Experiential Learning || Video & Animation
Children in lifejackets jumping into water, Coastguard Boating Education beginning boating course case study

Coastguard Boating Education

Beginning Boating

Supporting inexperienced boaties and passengers to feel confident and informed on the water.
Customer Service & Experience || Sales & Product Training
Agriculture & Primary Industries || Manufacturing
eLearning & Digital Learning || Performance Support & Workplace Tools || Workshops & Facilitated Learning || Coaching & Development Toolkits || Learning Strategies & Frameworks
Milk splash, Fonterra product knowledge framework case study

Fonterra

Product Knowledge Framework

Increasing sales by equipping the global sales team to confidently sell milk products and applications.
Technical & Role-specific Training
Agriculture & Primary Industries
eLearning & Digital Learning || Performance Support & Workplace Tools || Learning Strategies & Frameworks
Dairy cow, DairyNZ FeedRight programme case study

DairyNZ

FeedRight Programme

Upskilling rural professionals who provide feed management and nutrition advice to farmers.
Employee Induction & Onboarding
Iwi & Māori Organisations
eLearning & Digital Learning || Performance Support & Workplace Tools
Induction app on screen, Waikato-Tainui systemised induction case study

Waikato-Tainui

Systemised Induction

Supporting new kaimahi success, and reducing HR time and effort.
Customer Service & Experience || Sales & Product Training
Agriculture & Primary Industries || Manufacturing || Retail & Consumer Services
eLearning & Digital Learning || Performance Support & Workplace Tools || Learning Strategies & Frameworks
Gallagher employee with products, dealer network training case study

Gallagher

Dealer Network Training

Developing the applied product knowledge of dealers and distributors to drive sales.
Employee Induction & Onboarding
Government & Public Sector || Healthcare & Aged Care
eLearning & Digital Learning || Immersive & Experiential Learning || Performance Support & Workplace Tools || Video & Animation || Coaching & Development Toolkits || Learning Strategies & Frameworks
Two NZ Blood staff in uniform smiling, NZ Blood company induction case study

NZ Blood Service

Company Induction

Providing a streamlined, engaging experience from pre-start to on-job performance.
Technical & Role-specific Training || Employee Induction & Onboarding
Aviation & Transport
eLearning & Digital Learning || Immersive & Experiential Learning || Performance Support & Workplace Tools || Video & Animation || Workshops & Facilitated Learning || Coaching & Development Toolkits
Baggage handler with a trolley on the tarmac, Air New Zealand baggage handler training case study

Air New Zealand

Baggage Handlers

Reducing the time to operational competency for baggage handlers through blended learning.
Employee Induction & Onboarding
Aviation & Transport
eLearning & Digital Learning || Immersive & Experiential Learning || Performance Support & Workplace Tools || Video & Animation || Learning Strategies & Frameworks
Aircraft wing, Air New Zealand group and leaders induction case study

Air New Zealand

Group and Leaders Induction

Making induction applicable, accessible and engaging for diverse, remote and shift-based operational teams.
Health, Safety & Wellbeing || Policies, Procedures & Compliance || Employee Induction & Onboarding || Leadership & Management Development
Aviation & Transport
eLearning & Digital Learning || Performance Support & Workplace Tools || Workshops & Facilitated Learning || Learning Strategies & Frameworks
Travellers looking out over the runway, Auckland Airport professional development case study

Auckland Airport

Professional Development

Supporting the development of airport professionals with tailor-made learning opportunities.
Health, Safety & Wellbeing || Technical & Role-specific Training
Aviation & Transport || Emergency Services & Response || Education & Training
eLearning & Digital Learning || Immersive & Experiential Learning || Performance Support & Workplace Tools || Video & Animation
Handheld VHF radio in water, Coastguard Boating Education maritime VHF radio operator training case study

Coastguard Boating Education

Maritime VHF Radio Operators Training

Increasing accessibility of life-saving VHF training by transforming workshop into simulated online learning.
Technical & Role-specific Training
Agriculture & Primary Industries
eLearning & Digital Learning || Performance Support & Workplace Tools
EnviroWalk app on a laptop and phone, environmental site walk app case study

DairyNZ

EnviroWalk App

Helping dairy farmers easily assess their environmental risks and generate Action Plans to address them.
Policies, Procedures & Compliance || Technical & Role-specific Training || Employee Induction & Onboarding || Leadership & Management Development
Financial Services & Insurance || Retail & Consumer Services
eLearning & Digital Learning || Performance Support & Workplace Tools || Workshops & Facilitated Learning || Coaching & Development Toolkits
Fisher & Paykel Finance Flexi cards induction and role training case study

Flexi Cards

Induction and Role Training

Developing people capability from induction through to role training.
Health, Safety & Wellbeing || Policies, Procedures & Compliance || Customer Service & Experience
Financial Services & Insurance
eLearning & Digital Learning || Immersive & Experiential Learning || Performance Support & Workplace Tools || Video & Animation
Westpac staff member helping a customer in branch, security training case study

Westpac

Security Training

Reducing risk to people, customers and assets through scenario-based learning.
Customer Service & Experience || Sales & Product Training
Retail & Consumer Services
eLearning & Digital Learning || Performance Support & Workplace Tools || Workshops & Facilitated Learning || Coaching & Development Toolkits || Learning Strategies & Frameworks
Warehouse Stationery staff holding coloured paper, outsourced learning partner case study

Warehouse Stationery

Outsourced Learning Partner

Building capability in all areas, at all levels, strategically and operationally.
Health, Safety & Wellbeing || Policies, Procedures & Compliance || Employee Induction & Onboarding
Education & Training
eLearning & Digital Learning || Immersive & Experiential Learning || Performance Support & Workplace Tools || Video & Animation || Workshops & Facilitated Learning || Learning Strategies & Frameworks
Children in a classroom, NZSTA school board professional development case study

NZ School Trustees Association (NZSTA)

Professional Development

Delivering effective and accessible professional development for School Trustees.
Health, Safety & Wellbeing || Employee Induction & Onboarding || Leadership & Management Development || Sales & Product Training
Agriculture & Primary Industries
eLearning & Digital Learning || Performance Support & Workplace Tools
Cows on a farm, LIC digital learning and LMS partner case study

Livestock Improvement Corporation (LIC)

Digital Learning & LMS Partner

Supporting and upskilling the internal team with digital learning technologies.
Health, Safety & Wellbeing
Construction & Infrastructure
eLearning & Digital Learning
Worker in PPE using heavy machinery, Hynds blended learning case study

Hynds

Blended Learning Solutions

Supporting the transition from F2F training to blended learning.
Policies, Procedures & Compliance || Employee Induction & Onboarding || Customer Service & Experience || Sales & Product Training
Construction & Infrastructure
eLearning & Digital Learning || Immersive & Experiential Learning
Outdoor living space flowing into a kitchen, GJ Gardner digital learning partner case study

GJ Gardner

Digital Learning Partner

Digitising learning to create consistency of standards and process across the Franchise.
Health, Safety & Wellbeing || Employee Induction & Onboarding
Government & Public Sector || Healthcare & Aged Care
eLearning & Digital Learning || Performance Support & Workplace Tools
Girl throwing autumn leaves, advance care planning eLearning case study

Northern Regional Alliance (NRA)

Advanced Care Planning

Upskilling healthcare workers to support proactive end-of-life conversations with patients.

Got a challenge like these?

Tell us about it. We've probably seen something similar.

Let's talk →