Making it easy for your people to be great at what they do

Strategic learning that gets the results you really need.

A housing support worker and an older tenant chat over cups of tea at a small table.Three firefighters at a station table work through incident reporting on a tablet, with a fire truck behind them.A rail staff member helps a customer with her phone on a train station platform.A business banker and a café owner look over options on a tablet at a café table.
Disruptive behaviour
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Where are you starting from?

Choose the one that fits. We'll take it from there.

When you're grappling with a complex area of learning and performance, a framework brings order to the chaos. It helps you set priorities, put resources where they'll have the most impact, and gives you a visual map for stakeholder conversations.

Construction Accord procurement framework training case study
Construction Accord

Construction procurement framework

Lifting the procurement standard across the construction sector.

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Knowing something isn't the same as doing it. We start with the outcome you need and the behaviours that get you there, then design learning around the real situations in each role, so people practise the new way of working rather than just hearing about it.

Kāinga Ora employee, disruptive behaviour training case study
Kāinga Ora

Disruptive behaviour

Shifting how 900 people across 15 roles handle disruptive behaviour, towards sustaining tenancies.

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The first few months decide whether a new starter becomes an early ambassador or an early leaver. We design induction that takes people from pre-start through to on-the-job performance, so they're contributing sooner.

Two NZ Blood staff in uniform smiling, NZ Blood company induction case study
NZ Blood Service

Company induction

A streamlined, engaging experience from pre-start to on-job performance.

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Safe behaviour changes when people understand why it matters, not just how to comply. We design health and safety learning, from site inductions to critical risk training, that people actually engage with.

Fortysouth worker up a cell tower, Fortysouth health and safety induction case study
Fortysouth

HS&W induction

Keeping workers safe during cell tower build and maintenance.

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One-off AI sessions go stale with the next update. We build AI capability in stages, from leadership down, around the jobs people actually do, so it lasts whichever tools you use.

How we help:AI capability →
A staged learning journey
  1. Embedding AI across the organisation
  2. Building confidence: AI foundations
  3. Using AI in real work
  4. Targeting AI opportunities

Trusted by teams at

Air New Zealand Logo
Auckland Airport Logo
CHASNZ Logo
NZ Post Logo
Avetta Logo
Kainga Ora Logo
Ministry for Primary Industries Logo
HRNZ Logo
Coastguard Boating Education Logo
Auckland One Rail Logo
New Zealand Blood Service Logo
Ombudsman Logo
Skills Consulting Group Logo
Fonterra Logo
StayLive Logo
Chorus Logo
Fire and Emergency New Zealand Logo
NZSuperfund Logo

Testimonials

What our clients say

Optimism are amazing to engage with, so real and in touch with your needs and requests. A great team to work with!
L&D Manager, NZ Post
They are quick to take up the challenges offered; they deliver the promised great cost effective, innovative and fun learning. We value Optimism's input in delivering award-winning learning opportunities to our team.
Learning & Development Manager, Warehouse Stationery
We found Optimism to be highly professional, innovative and easy to work with. They took the time to understand us and our challenges up-front meaning we ended up with exactly what we needed at the end of the process. In addition the quality, performance to agreed timelines and budget were spot on.
HR Director, NZ Blood Service
The Optimism team are always professional, deliver everything on time and work very smoothly with our subject matter experts. Overall, highly recommended!
People & Capability Manager, Auckland Airport

FAQs

Questions about Optimism

What does Optimism do?

Optimism is a learning and development consultancy in Aotearoa New Zealand. We design learning strategies and capability frameworks, then build the learning that gets results, from targeted learning to eLearning, video and animation. Our specialties include induction, health and safety, role-specific and systems training, and AI capability.

How long has Optimism been around?

Sussan Ockwell founded Optimism in 1992. Since then we've worked with more than 600 organisations, from government agencies to private companies.

Where is Optimism based?

Our main office is at 5 Dockside Lane in the Auckland CBD. We work with organisations in Auckland, Waikato, Wellington, Christchurch and across New Zealand, in person and online.

What sectors does Optimism work with?

Our recent work spans government, health, aged care, construction, telecommunications, transport and financial services.

Has Optimism won awards?

Yes. Our work has been recognised at the LearnX Awards, the NZATD Awards, the IELA Awards and the eLearnz Awards, and our founder Sussan Ockwell was named NZATD L&D Person of the Year in 2016.

Let's talk

Whether you're ready to talk business, or just want to get to know us a little more, we'd love to hear from you.

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