Case study
·
Air New Zealand
Group and Leaders Induction
Making induction applicable, accessible and engaging for diverse, remote and shift-based operational teams.
Industry
Aviation & Transport
Focus area
Employee Induction & Onboarding
Approach
eLearning & Digital Learning || Immersive & Experiential Learning || Performance Support & Workplace Tools || Video & Animation || Learning Strategies & Frameworks
Service
Targeted learning solutions
At a glance
What was the challenge, and what changed?
The challenge
What we built
The result
The full story
How did the project come together?
About our Client
Our client operates a global network that provides air passenger services and cargo transport services to, from and within New Zealand to more than 15 million passengers a year.
Their people have said what they like most about this learning:
They are effective, simple, and to the point.
Straight forward and scenario based.
Simple and easy to follow with the right amount of information regarding each topic
Best module ever!!
The Brief
As part of their Group Induction our client wanted to help all new recruits get up to speed more quickly, and to make Induction an easier and more consistent process (for leaders and inductees).
Our Role
In order to clarify exactly what will increase engagement and speed to productivity during induction, we conducted a series of focus groups with representation from each of the key business units. During these focus groups, we confirmed topics for inclusion, established the Induction Framework, identified pathways and determined priorities.
The focus groups provided the opportunity to discuss how the framework would be implemented across the business units, with the challenges of being applicable and accessible to support and operational units, individual and group inductions, shift and remote workers, and non-desk or airside roles.
The outcome was development of a suite of micro modules. Keeping them to 5-7 minutes to complete is a reflection on how we learn in everyday life - short, sharp, bite sized pieces that are easily digestible so as not to overwhelm with too much information. It also means that their people can do them in small moments of downtime, where they may not attempt a longer module.
Each micro module uses different styles and instructional techniques to best meet the purpose, and to maintain interest throughout the suite. Instructional techniques may include self-reflection and self-rating, video clips from experts, video demonstrations, scenario-based challenges, review questions and activities, workplace actions or activities, key questions to ask.
The Results
The business goals of the induction programme were to:
- Deliver a Group Induction programme to increase engagement and early productivity
- Make it easier for leaders to connect with their new starters
- Support the entire Induction process
- Provide consistency in the information new starters receive as a good starting point to encourage self-directed learning
- Increase visibility around completion of Induction.
Since launch there have been multiple requests for additional micro modules from all parts of the company.
In their words
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