Vector is New Zealand’s largest distributor of electricity and gas, owning and operating networks which span the Auckland region. They also own a fibre optic cable network, Vector Connections.
Vector has a strong record of health and safety leadership and have won multiple awards for their excellence in diversity and inclusion, the most recent being the Supreme Award at the 2020 Diversity Works Award for their commitment to building an inclusive and supportive workplace culture.
Vector wanted to take a step further in providing a safe and great place to work. They were looking for a solution that would support their employees in their holistic wellbeing and enable them to bring their best self to work. The goal was to provide an easy to use, comprehensive support package that is accessible at any time and mobile friendly to cater for Vector’s diverse and mobile workforce.
The wellbeing tools needed to be interesting, engaging and offer practical techniques. Since the global pandemic has brought about new challenges for people leaders, Vector also required resources to enable managers to confidently support their team.
Importantly, it was essential that users’ data was not collected and access of the support package was not tracked, so that Vector employees could feel completely at ease when accessing the support they needed.
We started with a scoping session where we identified 9 key aspects of wellbeing that included particular needs of Vector’s workforce. We created a ‘wellbeing toolbox’ with 9 topics ranging from work-life balance to mental health. Each topic in the toolbox shared key principles and insights and offered practical tools that users could dip into quickly or explore in depth. The toolbox also included a dedicated section for leaders for each topic.
We created a concept animation to introduce the toolbox and reassure employees that this was purely to enhance their personal wellbeing and their usage would not be tracked or viewed.
We developed a self-rating quiz to point users in the right direction to get started on their wellbeing journey. Employees could access relevant tools for them based on their results or simply choose a topic to explore.
The toolbox was developed to be hosted on Vector’s own LMS. We collaborated with Vector to ensure that the content was consistent with Vector’s culture and tone.
Vector’s employees now have digital wellbeing support that:
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