Professional Development

Supporting the development of airport professionals with tailor-made learning opportunities.

Industry

Aviation & Transport

Focus area

Health, Safety & Wellbeing || Policies, Procedures & Compliance || Employee Induction & Onboarding || Leadership & Management Development

Approach

eLearning & Digital Learning || Performance Support & Workplace Tools || Workshops & Facilitated Learning || Learning Strategies & Frameworks

Service

Learning strategies & frameworks

At a glance

What was the challenge, and what changed?

The challenge

What we built

The result

The full story

How did the project come together?

About our Client

Auckland Airport is the major connection between the world and “the land of the long white cloud”. Over 70 per cent of visitors enter or leave New Zealand via Auckland Airport, which handles over 17 million passengers a year. More than 20 international airlines serve Auckland Airport, Australasia’s third busiest international airport, after Sydney and Melbourne. Auckland Airport is continually developing the capacity and services to ensure it will sustainably cope with an anticipated 40 million passengers a year by 2044, reflecting New Zealand’s growing popularity as one of the world’s leading tourism destinations.

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The Brief

Our client identified the need to provide development opportunities for their people across the business. They asked Optimism to help them determine what development their people needed (and wanted) and what form that development would take. The focus was on development opportunities to enrich people in their current role or prepare them with skills for other roles.

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Our Role

We consulted with people in focus groups from all areas of the business to establish a Professional Development Framework.

Professional Development Framework

Facilitation of focus group with people from all areas of the business
A visual framework of the development activities and pathways across 3 categories:

Leadership
Personal
Business

Development of the framework activities, including:

A series of eLearning modules
Workshops – designed, developed and facilitated practical and application based workshops for Business Writing & Effective Presentations

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The Results

Establishment of Taking Off – the Auckland Airport Professional Development Framework.

The development framework activities are available on demand for people to be able to work on as and when they have the opportunity and can be also contribute to their personal development plan. People completed the workshops and were able to immediately apply their new skills in their role. The workshops received great feedback and increased demand for more sessions.