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I need our people confident with our systems
Systems training
A new system only pays off when people use it well. We help people get confident with new and existing systems, from go-live to everyday use, by teaching the system through the work they actually do rather than a tour of every button.
Sound familiar?
When do you need systems training?
“We've bought a new system, and go-live is coming fast.”
“People only use a fraction of what the system can do.”
“Everyone has their own workaround.”
“Support calls spike every time something changes.”
Our approach
How does systems training work?
01
Map the real workflows
We learn how people will actually use the system day to day.
02
Teach through tasks
Learning is built around the jobs people do, not the menu structure.
03
Support go-live
The right learning lands at the right time, so people are ready on day one.
04
Keep it current
Content that's easy to update when the system changes.
Recent work
Systems projects we've delivered
FAQs
Questions we get asked about systems training
What's the difference between this and role-specific training?
Systems training helps people use the software and tools that support their work. Role-specific training builds expertise in the work itself.
When should systems training start?
Before go-live. We map how people will actually use the system day to day, then time the learning so people are ready on day one, with support through go-live and into everyday use.
What happens when the system changes?
We build content that's easy to update when the system changes, so your training stays current without starting again.
What systems training projects has Optimism delivered?
Recent work includes training for the Office of the Ombudsman's Tuia Mai complaint management system and NZ Blood's DRM365 system implementation.
Testimonials
What our clients say
Our Optimism experience was easy, smooth and very professional. The end result far exceeded our expectations, delivering us with an eLearning solution that is clear, interactive, and easy to use. Thank you to your wonderful team they listened and understood our needs perfectly!
Thank you for making it happen. Great collab as always, and fantastic result.
Optimism team are structured in their approach, from a person to person engagement brief to a detail statement of work with an implementation plan defining the deliverables. The work was delivered in short time, on budget and within scope, quality of work was exceptional, and the transition went extremely smoothly.